DEX

JOB DESCRIPTION: Delivery Excellence Operations Manager Job Location: Kolkata Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes • Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. • Ensure the Continuous Improvement approach across Engagements and Centers • Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation • Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) • Supports process alignment based on best in class processes • Balance Scorecard for leadership reporting • Fosters the global sharing of innovation, new methodologies and benchmarking • Support Big Data analytics and Cloud Computing services Requirements: • Should be at least BB certified/Green Belt with exposure to leading Lean Six Sigma projects • Exposure to the current automation tools and its implementation • Preferred with BPO experience of 7years to 14+ years in driving process improvement, process transformation • Experience on different RPA strategies & RPA products (certification added advantage) • Advantage to have knowledge in: • Dashboard & reporting tools like Power BI, Tableau, Qview • Algorithms using R /Python/SAS programming • Chatbots, Artificial intelligence, Process mining tools • Cloud services & Analytics • AGILE based project management